Over the last 2 years we have seen our shipping ETAs climb and climb. This is good because it means we have continued to grow, but at the same time, we realize the need to do something to counteract it. The only way to do this is to either buy hundreds of thousands of dollars’ worth of manufacturing equipment (not an option right now), or we can simplify things to better streamline production. With that being said the following changes have taking place:
1. It is with deep regret that the NOVA X2 and X5 have been shelved indefinitely. We can't in good conscience release new cases when we can't already make what we have orders for. This is just a simple fact and we apologize for anyone who has been waiting to order one. The X2M will continue to be available. This will also allow us to move to a new design platform more quickly and speed up future product development.
2. We have TEMPORARILYdiscontinued the White, Gunmetal, Primer and Two Tone case colors as of July 1, 2015. Custom case colors, as in "custom powder coating", will also continue to be temporally suspended. It is with every intention to bring these colors back, but we do not have an ETA at this time. Of course accessories and replacement parts will still be available for ordering throughout this time.
3. XL (not XXL) window door options on the TH10A, STH10 and SMA8 will no longer be an option. As well as the MB ventilated door for the STH10 and SMA8.
4. Open fan hole PCI back-plates will no longer be an option.
These decisions were difficult and not taken lightly. Our primary concern has always been customer service and we felt that the long shipping times had become a service issue. We hope that everyone will understand why we came to these decisions. We never would have imagined several years ago that it would take as long as it does for us to fulfill orders (5-7 weeks). For the record, it does not 5-7 weeks to manufacture a single case. The 5-7 weeks is more like a waiting list.
Thank you for your continued support!
Please take the time to understand why our cases are so unique.
All cases are custom made to order and require a certain amount of processing time depending on the current demand. Processing times are specified when selecting the color of the case, and/or accessory. Orders completed after 3:30 PM PST will be considered as coming in the following business day.
After your order has been placed it will be labeled as "Awaiting Fulfillment" until the order is shipped. Once shipped an automated email will be sent with tracking information.